Your Upright Lending Account

Your Upright Lending account is where you manage the full lifecycle of your loan in one place. We designed it to be straightforward and transparent so you always know what is happening, what is next, and who to contact if you need help.

Logging In

Access your account at app.uprightlending.com/login. You can sign in two ways:

• Email + password: Enter the email address connected to your borrower profile and your password.
• Continue with Google: Click "Continue with Google" and sign in with the Google account tied to your Upright Lending profile. This is the fastest option if you prefer not to manage a separate password.

If you forget your password, click "Forgot your password?" on the login screen and follow the reset instructions. If you use Google, simply click "Continue with Google" and authenticate as usual.

What You See When You Log In

After logging in, you land on your Overview page. This is your dashboard for all loans, active and in progress. The page has two tabs:

• Active: Shows all of your funded loans. Each row displays the loan ID, property address, servicer ID, maturity date, loan amount, rehab amount drawn, and rehab draw remaining. Each loan has an Actions dropdown where you can Request a Draw or Make a Payment.
• Applications: Shows loans currently in the pipeline (not yet funded). You can see loan ID, address, status (e.g., "Due Diligence"), closing date, and loan amount, so you always know where your deal stands.

Navigating the Portal

The left sidebar gives you quick access to three areas:

• Projects: Returns to your Overview dashboard.
• New Loan: Start a new loan application directly from the portal.
• Manage Budget: Opens your active portfolio in TrustPoint, our construction management platform. Click on any project to see the full project overview, budget, draw history, documents, and photos.

TrustPoint: Your Construction Draw Platform

If your loan includes a rehab or construction reserve, your draw experience is powered by TrustPoint, an institutional-grade construction risk management platform integrated into your Upright Lending account. After your loan funds, you will receive an invitation email from support@trustpoint.ai to activate your TrustPoint access.

Once activated, TrustPoint is where you submit draw requests, track your construction budget line by line, upload documents and photos, and monitor draw status in real time. You access it seamlessly through your Upright Lending portal.

What You Can Do in Your Account

• Start a new loan request and manage active applications
• Upload documents securely and respond to item requests
• Track key milestones and status updates on pipeline deals
• Submit draw requests, budget reallocations, and final draws
• View your full construction budget and schedule of values in real time
• Upload project photos with TrustPoint verification (geotagging and timestamps)
• Access loan details, documents, payment history, and servicer information
• Make one-time payments to your loan
• Request a payoff statement
• Request a loan term extension
• Stay connected with your dedicated branch team for quick answers

Trouble Logging In?

• Confirm you are using the correct email address (the one connected to your borrower profile)
• Check spam/junk if you are expecting a password reset email
• If you are still stuck, contact your Upright Lending branch or reach out to the entire team at info@uprightlending.com or 216-206-6079. Your file can keep moving while we resolve access.

Communication and Notifications

To keep your loan moving quickly, keep your phone and email current and turn on notifications so you do not miss time-sensitive steps like document requests, inspection scheduling, or servicing updates.

Security Basics

• Do not share your login credentials outside your organization
• Use a strong password (or "Continue with Google") and update it if you suspect compromise
• If you believe your account was accessed improperly, contact your Upright Lending team right away